Frequently Asked Questions
We know you might have a few questions before placing an order with SOUTHFORDMERCANTILE. Here are the answers to the things we get asked about most. If you don’t see what you’re looking for, just reach out to us at [email protected]. We’re always happy to help.
How long does shipping take?
We know waiting for a package is never the fun part. Most orders are processed within 1-2 business days. After that, standard shipping usually takes between 5 and 10 business days, depending on where you’re located. You’ll receive a confirmation email with tracking details as soon as your order leaves our facility.
What is your return policy?
Your satisfaction matters to us. If something isn’t right, you can return most items within 30 days of receiving your order. Items should be unused and in their original packaging. To start a return, simply email us at [email protected] with your order number, and we’ll guide you through the process. Once we receive your return, we’ll issue a refund to your original payment method within 5-7 business days.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also take PayPal for your convenience. All transactions are securely processed, and we never store your payment details on our servers.
How can I track my order?
Once your order ships, we’ll send you an email with a tracking number and a link to follow its journey. You can check the status anytime through that link. If you have any trouble, just get in touch with us and we’ll look into it right away.
What if my item arrives damaged or defective?
We’re sorry if that happens. It’s rare, but we understand it can be frustrating. If your item arrives damaged or isn’t working as it should, please contact us within 48 hours of delivery. Send a photo of the issue along with your order number to [email protected], and we’ll make it right with a replacement or a full refund.
How do you protect my privacy?
Your personal information is safe with us. We only collect what we need to process your order and improve your shopping experience. We never sell your data to third parties. For full details, please read our Privacy Policy, which follows both GDPR and CCPA guidelines. You have the right to access, correct, or delete your personal information at any time.
Can I make changes to my order after placing it?
We get it, sometimes you change your mind. If you need to modify or cancel your order, please reach out to us as soon as possible. We do our best to accommodate changes, but once an order has been shipped, we can’t alter it. In that case, you’re welcome to return the item using our standard return process.
Do you offer international shipping?
Yes, we do ship to many countries around the world. Shipping costs and delivery times will vary based on your location. You’ll see the available options and pricing during the checkout process. If you have questions about shipping to your specific country, just email us and we’ll be glad to assist.